A recent article from TRAC Research discusses that the quality of end-user experience for delivery of IT services is not a single metric, but a set of measurements that help end-user organizations understand how business users are interacting with applications, how these applications are truly performing from the perspective of business users and what the impact of application performance on business goals is. Technologies for monitoring the quality of end-user experience are becoming more important to end-users, but there is still some confusion in the market about where these solutions fit, in regards to other IT management solutions.

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