Input from end-user organizations worldwide serves as a foundation for TRAC's IT management research reports and it also allows participating users to conduct performance assessments and receive personalized research reports.

Who should participate: Enterprise, SMB and Government users of IT management technologies or managed providers of IT services (telecom and wireless carriers, cloud providers, web hosting providers, etc.)

Application Performance Management

Technologies covered: user experience monitoring, transaction monitoring and tracing, network flow analysis, application component monitoring, application performance intelligence / analytics, pre-deployment testing, infrastructure elements monitoring and cloud performance management.

Reports to be published from this survey: Transaction-Centric Approach for Application Performance Management, End-User Experience Monitoring, Managing Application Performance for Cloud Services, Managing Application Performance for Agile environments, Application Performance Management in SMB and The Value of End-to-End APM.

Network Performance Management

Technologies covered: network management systems (NMS), packet capture / recording, application-aware network monitoring, network taps, packet flow monitoring, network emulation, event log monitoring and network monitoring traffic access and forwarding.

Reports to be published from this survey: Network Management Systems (Market Landscape), Network Visibility, Role of Network Monitoring Switches in the Enterprise, Network Emulation, Managing 10Gb Networks and the Impact of Network Performance on Business Service.

WAN Management

Technologies covered: data center-to-branch WAN optimization, data center-to-data center WAN optimization, data center to mobile / remote users WAN optimization, network bandwidth management / QoS, network bandwidth aggregation and network flow monitoring.

Reports to be published from this survey: WAN Optimization in the Cloud, Managing Application Performance  over the WAN, Optimizing Data Center-to-Data Center Network Traffic and Next Generation Network Traffic Management.

Managing IT Service Delivery

Technologies covered: business service management (BSM), specialty tools for managing each IT infrastructure element (e.g. network, server, applications, database), IT management data correlation and analytics and unified platforms for managing multiple infrastructure elements and services.

Reports to be published from this survey: Unified Monitoring of IT Services, The Role of IT Service Delivery Management in Adopting the Cloud, Business Service Management (BSM), BSM for Mid-Market, IT Service Assurance as a Managed Service and CIOs View of IT Service Delivery.

Web Performance Management

Technologies covered: Web experience monitoring, Web performance optimization (WPO), load balancing, application acceleration, load testing, CDN, front-end optimization (FEO), mobile Web.

Reports to be published from this survey: Performance of Mobile Web, Managing Application Delivery in the Cloud, Web Performance Optimization, Web Application Delivery, CDN Strategies for the Next Generation Web, Load Testing for the Cloud.