As cloud computing services are getting more traction in the enterprise, they are changing not only how organizations host their computing resources, but also how they go about managing the delivery of their IT services. One area of IT management that could be significantly impacted by deployments of public cloud services is monitoring the quality of end-user experience for business critical applications.

End-user monitoring solutions already provide numerous benefits for organizations, and it is expected that the value of these technologies will further increase as organizations adopt cloud computing services. For example, end-user monitoring tools enable organizations to achieve a better understanding of the value they are getting from deploying cloud services, as it allows them to compare the performance and usage of applications before and after they are moved to the cloud. Additionally, many end-user monitoring solutions are able to measure, not only availability and response times of applications, but also application usage for each user or user group.

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