End-user monitoring solutions are becoming an integral part of competencies that organizations need to have in place when managing the performance of business-critical applications. However, there are some significant differences between technologies that fall under the “end-user monitoring” umbrella. More importantly, the effectiveness of these solutions depends on the environments in which they are used, the goals of end-user organizations deploying them, and the performance metrics that they are able to collect.

This report highlights ten key items that end-users should be aware of when evaluating end-user monitoring solutions.

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